Your information hotline for construction-related and daily updated timetable information: 0371 / 495 795 222
Passenger rights (.pdf) | Passenger rights form (.pdf)
If you have any suggestions, concerns or criticism, please feel free to contact us using the form for recording customer concerns.
You can send the completed form to
Phone: 030 65 212 888
E-Mail: msz@deutschebahn.com
Öffnungszeiten: Montag bis Freitag von 6.00 – 22.00 Uhr, an Samstagen, Sonn- und bundeseinheitlichen Feiertagen von 8.00 – 20.00 Uhr
Assistance can also be requested online via Deutsche Bahn. Please click HERE.
Address:
City Bahn Chemnitz GmbH
Bahnhofstrasse 10
09111 Chemnitz
Attention:
Customer centre closed due to illness from 27.06 - 30.06.2023!
Attention:
Limited opening hours from 14.02. to 16.02.2024
weekdays only 07:00-15:00!
Attention:
Temporarily changed opening hours!
Week from 17.03. - 21.03.2025
Mon | Tue | Wed | Fri
7:30 a.m. - 12:00 p.m. | 12:30 p.m. - 3:30 p.m.
Thursday: Closed
Week from 24.03. - 28.03.2025
Mon - Fri: 7:30 a.m. - 12:00 p.m. | 12:30 p.m. - 3:30 p.m.
Please note You our different opening hours on the following days!
Friday, 2 May 7:00 - 17:00
12 & 13 May 9:00 - 12.30 hrs | 13:00 - 17:00 hrs
Thank you for your understanding.
Customer centre opening hours:
Monday to Friday: 07:00 - 19:00
(except holidays)
