GDL strike announced
Period: 07.12. in the evening up to and including 08.12.
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Customer service

Our services:

  • Request/ change of subscriptions
  • Group travel registrations
  • Lost property
  • Customer concerns
  • Proof of delay
  • Distribution of information material
  • Tariff and timetable information
  • Processing of increased transport charges

Info hotline:

Your information hotline for construction-related and daily updated timetable information: 0371 / 495 795 222

Customer concerns:

Form customer concerns (.pdf)

If you have any suggestions, concerns or criticism, please feel free to contact us using the form for recording customer concerns.

You can send the completed form to

  • Send as e-mail attachment to kundenservice@city-bahn.de
  • by post to City-Bahn Chemnitz GmbH, Bahnhofstraße 10, 09111 Chemnitz
  • in person at our customer centre or with a customer advisor on our trains.

Address:

City Bahn Chemnitz GmbH
Bahnhofstrasse 10
09111 Chemnitz

Attention:

Customer centre closed due to illness from 27.06 - 30.06.2023!

Attention:

Limited opening hours from 14.02. to 16.02.2024 

weekdays only 07:00-15:00!

Attention:

Limited opening hours from 14.02. to 16.02.2024 

Wednesday: 07:00-15:00

Thursday: 09:00-17:00

Friday: 09:00-17:00

Opening hours Customer Centre:

Location: Bahnhofstraße 1 | Chemnitz main station

Monday to Friday: 07:00 - 19:00
(except holidays)

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© 2023 City-Bahn Chemnitz GmbH
Do you have feedback or questions about the site? Feel free to contact kontakt@city-bahn.de