Our customer service team will support you with all questions before, during and after your journey with the City-Bahn. You can reach us via our information hotline, by email or in person at the customer centre at Chemnitz main station.
Construction-related and current timetable information
Acceptance and safekeeping
of lost property
Application / change
of subscriptions
Registration from
Group trips
Report incidents
Apply for compensation
Fare and timetable information,
Distribution of information material
Opening hours (except public holidays)
| Monday, Tuesday | 07:00 - 12:15 13:00 - 15:00 |
| Wednesday, Thursday | 10:00 - 12:15 13:00 - 18:00 |
| Friday | 07:00 - 12:30 |
How to find us:
City-Bahn Chemnitz GmbH
Bahnhofstrasse 10
09111 Chemnitz
If you find something on the City-Bahn trains, you can either with the train personal or in our Customer centre deliver.
Lost property is in the customer centre and can be collected there. Report the lost item to the Customer service.
If you have any suggestions, concerns or criticism, please feel free to contact us using the form for recording customer concerns.
You can download the completed form:
If your train is delayed or cancelled, you can assert your rights against City-Bahn Chemnitz GmbH using the Passenger Rights form. All regulations and details can be found in the passenger rights.
You can return the completed form together with your original ticket:
You can apply for barrier-free travel directly via Deutsche Bahn's Mobility Service Centre (MSZ):
Opening hours MSZ
| Monday - Friday | 06:00 - 22:00 |
| Saturday, Sunday and national public holidays | 08:00 - 20:00 |
The lost property office of the City-Bahn Chemnitz is located in the customer centre:
Customer centre City-Bahn Chemnitz
Bahnhofstrasse 10
09111 Chemnitz
We accept found items there during opening hours or store your lost items. Contact us to report a lost item or to enquire about it.
The opening hours of the City-Bahn Chemnitz customer centre are:
| Monday, Tuesday | 07:00 - 12:15 13:00 - 15:00 |
| Wednesday, Thursday | 10:00 - 12:15 13:00 - 18:00 |
| Friday | 07:00 - 12:30 |
Outside these opening hours you can reach us by e-mail at kundenservice@city-bahn.de.
Small animals in containers can be transported free of charge on the City-Bahn Chemnitz if they are accommodated in the passenger compartment. For animals outside of containers, a single ticket or a day ticket at the children's rate must be purchased. They may not be accommodated in a seat. Holders of monthly season tickets at the standard fare or 9 o'clock monthly season tickets can take a dog on the City-Bahn Chenitz free of charge.
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